NOVEMBER 5-9, 2018
Official Conference of the
International Institute of Business Analysis 


Wednesday, November 2, 2016

4:50 pm – 5:50 pm | Presentation | Room: Roman III & IV

Using a Capability Based Approach to Business Analysis

Presented by: Henrik Ekstam, Angica Dumova Bocevska


This presentation will outline the structure IKEA has created to drive business analysis for our CRM programme, combining agile and traditional methods. Our ambition has been to create a clear handshake between orderer, business analyst and project/programme management, that apart from clarifying the scope also creates a clear linkage all the way from our vision down to individual requirements. The aim is both to present the different artefacts used but also the process driving the business analysis. We based this work on BABOK, TOGAFPPS and MSP.

Angica will speak on how to manage dependencies, in the form of capabilities that are developed outside the program; how to create and drive change requests as well as make sure the development and testing is aligned with the overall progress to secure both dependencies and testing across the whole E2E solution.

Learning Objectives:

  • Develop business capabilities incrementally
  • Designing artifacts relevant for different stakeholders
  • Managing business analysis in a programme


 Henrik Ekstam

Henrik Ekstam

Business Analyst Lead

Henrik Ekstam is a senior business analyst with over 15 years of experience as a business analyst, line manager and management consultant. Henrik started his career writing a master thesis on how to implement CRM into sales organizations and then was trusted to lead the implementation. Focusing on marketing Henrik later held line management positions within marketing. Inspired by the digitalization of marketing Henrik worked as a management consultant focusing on customer experience. Henrik has been a business analyst lead for IKEA retail since 2015.

Henrik's 2016 Presentations:

  1. Using a Capability Based Approach to Business Analysis
    Wednesday, November 2, 2016 (4:50 pm – 5:50 pm)

 Angica Dumova  Bocevska

Angica Dumova Bocevska

Senior Business Analyst

Angica Dumova Bocevska is a senior business analyst with solid knowledge in business analysis, testing and management. She started as a project manager, and the need to understand the business better led her to dive into the field of process development thus motivating her to become a business analyst. She has experience working as a BA in manufacturing and retail companies. Angica has worked as a Business Analyst at IKEA since 2013. Angica holds BCS certification in Requirements Engineering and Business Process Modelling.

Angica's 2016 Presentations:

  1. Using a Capability Based Approach to Business Analysis
    Wednesday, November 2, 2016 (4:50 pm – 5:50 pm)

Building Business Capability is the only conference that provides insight into Business Analysis, Business Architecture, Business Process, Business Rules, Business Decisions, and Business Strategy & Transformation toward the pursuit of business excellence.



Event Produced and Organized by Rising Media in association with Business Rule Solutions Copyright © 2010-2017, Rising Media, Inc. All Rights Reserved.

Share This


News. Updates. Networking Events. Keynotes. Special Guests.
  • This field is for validation purposes and should be left unchanged.