NOVEMBER 5-9, 2018
LJW MARRIOTT SAN ANTONIO HILL COUNTRY RESORT & SPA ∙ SAN ANTONIO
Official Conference of the
International Institute of Business Analysis 

Brian Zotti

Vice President of Customer Experience & Operations, i CAN Professional Consulting Services


Brian Zotti

Prior to joining Cenlar, Brian held executive-level positions as both over multi-site, global customer operations, as well as, operational support services including Workforce Management, Business Intelligence, Client Services, Project Management Office, Process Improvement, Quality Assurance & Compliance, and Customer Intelligence.

For the last 15 years Brian led customer experience strategy & operations, delivered through multi-channel contact centers for Capital One Bank, Kaplan Inc. and other large organizations in both domestic and international markets.

Brian is a graduate of The College of William and Mary, where he earned his Bachelors Degree and was selected into the highly coveted internship program at the United States Supreme Court. Holds a Green Belt in 6 Sigma, is certified in Project Management, Change Management, Work Systems Redesign, and Contact Center Operations, and is currently working on his MBA at the University of Essex, where he also teaches.

Building Business Capability is the only conference that provides insight into Business Analysis, Business Architecture, Business Process, Business Rules, Business Decisions, and Business Strategy & Transformation toward the pursuit of business excellence.

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