NOVEMBER 5-9, 2018
LJW MARRIOTT SAN ANTONIO HILL COUNTRY RESORT & SPA ∙ SAN ANTONIO
Official Conference of the
International Institute of Business Analysis 

All About the Customer Experience

A customer embarks on a journey with a provider when the customer seeks products and services to meet its needs with the right value. As interactions between customers and providers become increasingly digitalized, ensuring a positive, convenient and timely experience emerges as a key differentiation among companies. Learn about the latest techniques and methods to engineer proactive, measurable solutions for the customer experience.

2016 Conference Presentations

Wednesday, November 2
10:25 AM - 11:25 AM

Room: Forum 14-16
Presentation
JC Quintana
Rutgers University / Business Humorist

Wednesday, November 2
11:35 AM - 12:35 PM

Room: Forum 14-16
Presentation
Mo Masud
Linium, Inc.
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Wednesday, November 2
2:00 PM - 3:00 PM

Room: Forum 14-16

Wednesday, November 2
3:10 PM - 4:10 PM

Room: Forum 14-16
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Wednesday, November 2
4:50 PM - 5:50 PM

Room: Forum 14-16

Friday, November 4
9:00 AM - 10:00 AM

Room: Forum 3-5

Friday, November 4
10:10 AM - 11:10 AM

Room: Forum 3-5
Presentation
Andrew Walling
Principal Financial Group
Caleb Carroll
Principal Financial Group

Building Business Capability is the only conference that provides insight into Business Analysis, Business Architecture, Business Process, Business Rules, Business Decisions, and Business Strategy & Transformation toward the pursuit of business excellence.

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Event Produced and Organized by Rising Media in association with Business Rule Solutions Copyright © 2010-2017, Rising Media, Inc. All Rights Reserved.

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