NOVEMBER 6-10, 2017 ∙ LOEWS ROYAL PACIFIC RESORT ∙ ORLANDO
All About the Customer Experience
A customer embarks on a journey with a provider when the customer seeks products and services to meet its needs with the right value. As interactions between customers and providers become increasingly digitalized, ensuring a positive, convenient and timely experience emerges as a key differentiation among companies. Learn about the latest techniques and methods to engineer proactive, measurable solutions for the customer experience.
2016 Conference Presentations
Building Business Capability is the only conference that provides insight into Business Analysis, Business Architecture, Business Process, Business Rules, Business Decisions, and Business Strategy & Transformation toward the pursuit of business excellence.