NOVEMBER 6-10, 2017

NOVEMBER 6-10, 2017
Official Conference of the
International Institute of Business Analysis 


Wednesday, November 8, 2017

4:50 pm – 5:50 pm | Presentation | Room: Coral 1 & 2

Transformational Change—Making it Last

Presented by: Jonathan Kraft


Change management is an essential component of any organizational improvement. Furthermore, research indicates only 30 percent of organizations consider their change management programs successful. This presentation focuses on transformation rather than transition. It is simpler to transition from one system to another, but may miss the critically important aspects of how people think and behave. Transformation, on the other hand, adds those dimensions to the change.

This presentation discusses the conditions concerning common change management practices to understand what elevates them beyond just steps in a transition. It provides insights on how organizations overcome challenges such as engaging diverse management styles, achieving consensus for cross-functional change, and helping employees make the changes part of their daily routines.  Additionally, the presentation outlines six findings and 12 associated best practices required for the three critical stages of transformational change: setting the stage for change, managing the change, and sustaining the change.

Learning Objectives:

  • Challenges to implement best practices
  • Common barriers to support
  • Culture is key - the importance of understanding the culture


 Jonathan Kraft

Jonathan Kraft

Senior Advisor/Project Manager

Jonathan Kraft is currently a Senior Advisor and Project Manager within APQC's Advisory Service group. Over the past 5 years, he has worked in Advisory Services team within APQC managing process improvement and knowledge management projects for Advisory Services. His client work has with many large multi-national clients, including USAA, Raytheon, Swarovski, Post Consumer Brands, and the State Department. Before APQC, Jonathan spent 4 years as a benchmarking practice lead for a tax consulting firm. Jonathan also spent five years at The Hackett Group in both service delivery and business development.

Jonathan's 2017 Presentations:

  1. Transformational Change—Making it Last
    Wednesday, November 8, 2017 (4:50 pm – 5:50 pm)

Building Business Capability is the only conference that provides insight into Business Analysis, Business Architecture, Business Process, Business Rules, Business Decisions, and Business Strategy & Transformation toward the pursuit of business excellence.



Event Produced and Organized by Rising Media in association with Business Rule Solutions Copyright © 2010-2017, Rising Media, Inc. All Rights Reserved.

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