NOVEMBER 5-9, 2018
Official Conference of the
International Institute of Business Analysis 


Thursday, November 9, 2017

4:50 pm – 5:50 pm | Presentation | Room: Timor 1 & 2

Facilitating International Communication on a Multicultural Team

Presented by: Christopher Jones


This presentation will discuss best practices for communicating and understanding cultural differences on a multicultural team. Working as a business analyst at Walmart Technology means that most of your projects are global. Walmart operates retail units in 28 countries so our IT initiatives must serve customers across the globe. Requirement elicitation techniques that work well in the U.S or Canada may not translate well with stakeholders based in China, South Africa, or Brazil. We will review real life examples of how communication styles can be adjusted to ensure requirements are accurately captured. We will also learn how Walmart business analysts located in different international markets share their country-specific best practices across the company.

Learning Objectives:

  • Learn communication techniques to leverage when your business partners are based out of different countries.
  • Discover real life examples of how communication styles can affect the outcome of global projects.
  • Demonstrate how effective communication ensures that business requirements are accurately captured and fewer defects are discovered during UAT.


 Christopher Jones

Christopher Jones

SR. Business Analyst
Walmart Technology

Christopher Jones is a Senior Business Analyst at Walmart Technology with 4 years of BA experience. He received his B.S. in Management Information Systems at the University of Arizona in 2012. Christopher leads BA efforts in global compliance and supports projects spanning across the 28 countries Walmart operates retail units. Christopher is an avid traveler having visited over 20 countries and enjoys the global working experience offered at Walmart.

Christopher's 2017 Presentations:

  1. Facilitating International Communication on a Multicultural Team
    Thursday, November 9, 2017 (4:50 pm – 5:50 pm)

Building Business Capability is the only conference that provides insight into Business Analysis, Business Architecture, Business Process, Business Rules, Business Decisions, and Business Strategy & Transformation toward the pursuit of business excellence.



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