NOVEMBER 6-10, 2017
LOEWS ROYAL PACIFIC RESORT ∙ ORLANDO

NOVEMBER 6-10, 2017
LOEWS ROYAL PACIFIC RESORT ∙ ORLANDO
Official Conference of the
International Institute of Business Analysis 

Mechteld de Hooge

Business Rules Analyst, Dienst Uitvoering Onderwijs (Dutch Ministery of Education)


Mechteld de Hooge

Mechteld de Hooge works at DUO; A governmental organization of the Dutch Ministry of Education, Culture and Science. She has been working there for over 26 years in customer services, as a policy advisor, as a business rules analyst, but since 2015 she has focused her interest at Customer processes. She developed a readable and new method to visualize customer journeys on witch one can plot customer information products, business processes, business rules and customer data. This method proved to be successful in communicating with the whole business, but also in communicating with customers.


Mechteld's 2017 Presentations:

  1. Metro Maps as a Way to Visualize Customer Journeys
    Wednesday, November 8, 2017 (4:50 pm – 5:50 pm)

Building Business Capability is the only conference that provides insight into Business Analysis, Business Architecture, Business Process, Business Rules, Business Decisions, and Business Strategy & Transformation toward the pursuit of business excellence.

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