NOVEMBER 6-10, 2017
LOEWS ROYAL PACIFIC RESORT ∙ ORLANDO

NOVEMBER 6-10, 2017
LOEWS ROYAL PACIFIC RESORT ∙ ORLANDO
Official Conference of the
International Institute of Business Analysis 

Kim Hanson

Director - Integrated Delivery, Southwest Airlines


Kim Hanson

Kim Hanson currently serves as Director of Integrated Delivery within Southwest Airlines' Corporate Delivery Department. In this role, Kim is responsible for improving delivery capabilities across the Enterprise through her leadership across four different functions, including: Business Process Architecture, Integrated Delivery Planning, Innovation, and Business Capability Roadmaps. Kim joined Southwest in 1998 as a Programmer on the Reservations, Ticketing, and Kiosk Team where she helped implement Southwest's first self-service kiosk. Most recently, Kim served as Senior Manager of Customer Experience & Innovation, where she created and staffed a Technology Innovation Team to spearhead innovation efforts across the Enterprise. Kim earned a Bachelor of Business Administration in Management Information Systems from Texas A&M University. She also previously served on the Advisory Board for A&M's College of MIS. She is married to her husband, Devin, and they have four dogs.


Kim's 2017 Presentations:

  1. Case Study - Creating a Culture of Business Process Management at Southwest Airlines
    Wednesday, November 8, 2017 (2:00 pm – 3:00 pm)

Building Business Capability is the only conference that provides insight into Business Analysis, Business Architecture, Business Process, Business Rules, Business Decisions, and Business Strategy & Transformation toward the pursuit of business excellence.

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