Director - Integrated Delivery, Southwest Airlines
Kim Hanson currently serves as Director of Integrated Delivery within Southwest Airlines' Corporate Delivery Department. In this role, Kim is responsible for improving delivery capabilities across the Enterprise through her leadership across four different functions, including: Business Process Architecture, Integrated Delivery Planning, Innovation, and Business Capability Roadmaps. Kim joined Southwest in 1998 as a Programmer on the Reservations, Ticketing, and Kiosk Team where she helped implement Southwest's first self-service kiosk. Most recently, Kim served as Senior Manager of Customer Experience & Innovation, where she created and staffed a Technology Innovation Team to spearhead innovation efforts across the Enterprise. Kim earned a Bachelor of Business Administration in Management Information Systems from Texas A&M University. She also previously served on the Advisory Board for A&M's College of MIS. She is married to her husband, Devin, and they have four dogs.