NOVEMBER 6-10, 2017
LOEWS ROYAL PACIFIC RESORT ∙ ORLANDO

NOVEMBER 6-10, 2017
LOEWS ROYAL PACIFIC RESORT ∙ ORLANDO
Official Conference of the
International Institute of Business Analysis 

All About the Customer Experience

A customer embarks on a journey with a provider when the customer seeks products and services to meet its needs with the right value. As interactions between customers and providers become increasingly digitalized, ensuring a positive, convenient and timely experience emerges as a key differentiation among companies. Learn about the latest techniques and methods to engineer proactive, measurable solutions for the customer experience.

2017 Conference Presentations

Wednesday, November 8
10:25 AM - 11:25 AM

Room: Java 1 & 2

Wednesday, November 8
11:35 AM - 12:35 PM

Room: Java 1 & 2

Wednesday, November 8
2:00 PM - 3:00 PM

Room: Java 1 & 2
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Wednesday, November 8
3:10 PM - 4:10 PM

Room: Java 1 & 2
Presentation
Merri Melvin
Lincoln Financial Group
Kim Cihunka
Lincoln Financial Group

Wednesday, November 8
4:50 PM - 5:50 PM

Room: Java 1 & 2
Presentation
Mechteld de Hooge
Dienst Uitvoering Onderwijs (Dutch Ministery of Education)
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Building Business Capability is the only conference that provides insight into Business Analysis, Business Architecture, Business Process, Business Rules, Business Decisions, and Business Strategy & Transformation toward the pursuit of business excellence.

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Event Produced and Organized by Rising Media in association with Business Rule Solutions Copyright © 2010-2017, Rising Media, Inc. All Rights Reserved.

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