Thursday, November 1, 2012
| 10:30am - 11:30am | Track
Emerging BPM Techniques and Technologies Summit: Process Mining: BPM upside-down
ABOUT THIS SESSION:
The improvement of business processes starts with understanding the actual processes. Instead of manually drawing process models, process mining technology can generate visualizations that show how the processes actually work in reality.
This new capability completely changes the way in which process analysts will work in the future.
In this vendor-agnostic presentation you will learn:
Which problems process mining addresses.
What the concrete benefits of process mining are.
In which phases of your BPM project you can best leverage process mining.
Who you need to involve in a process mining project.
What the concrete data requirements are and which IT systems are best suited for application.
We will illustrate how a typical project looks like based on our analysis of the ITIL change process at Ana Airports in Portugal.
ABOUT THE SPEAKER(s):
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