THE FOLLOWING SESSION IS FROM THE
Business Process Forum

Wednesday | 1:25pm - 2:25pm | BPM as a Management Discipline Track
Room: Juniper



Presentation

Process Based Performance Measurement Systems - An Implementation Framework

SPEAKER(s):

Dag Näslund

Associate Professor, Lund University

MAIN FOCUS OF PRESENTATION:

FAMILIARITY WITH SUBJECT:

    ABOUT THIS SESSION:

    The topics of process orientation and organizational performance measurement systems have been frequently discussed over the last two decades. Yet despite the popularity of initiatives like the Balanced Scorecard, organizations still seem to be experiencing problems in developing and implementing process based performance measurement systems. Many organizations are still trapped in functional silos and/or data islands with performance measurement systems that treat functions as independent of each other. Similarly, most measurement systems are structured after the functions of the organization while cross-functional process performance is not adequately captured. This presentation is based on the work conducted in two companies that developed and implemented new performance measurement systems as part of a strategic effort to move towards a more process oriented organization.
     
    What You Will Learn:
    • Critical success factors, driving forces and barriers that help or potentially hurt the development and implementation of a process based measurement system.
    • A review of the most recent developments in the area of process based measurement systems from both an academic and practitioner perspective.
    • A model for how an organization can simultaneously develop and implement a process based performance measurement system and a more process oriented organization.


    ABOUT THE SPEAKER(s):

    Dag Näslund holds dual positions as Associate Professor of Process and Supply Chain Management at Lund University, Sweden, and of Operations Management at the University of North Florida. His research interests include process and supply chain management- especially process improvement philosophies and methods, process analysis tools and techniques and process based performance measurement systems. Dr. Näslund lectures and consults in process management in the United States and Europe. His articles have appeared in Journal of Business Logistics, International Journal of Physical Distribution and Logistics Management, Business Process Management Journal, Knowledge and Process Management, Supply Chain Forum, Transportation Journal and others. Website: www.tlog.lth.se

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