THE FOLLOWING SESSION IS FROM THE
Business Process Forum

Wednesday | 2:00pm - 3:00pm | BPM as an Analysis Methodology Track
Room: Maple



Presentation

Change Catalyst: What's in Your Toolkit?

SPEAKER(s):

Speaker Photo: Nancy Lee Hutchin

Nancy Lee Hutchin

Chief Strategist for Process Improvement, DOT

MAIN FOCUS OF PRESENTATION:

FAMILIARITY WITH SUBJECT:

    ABOUT THIS SESSION:

    Applying best practices to the commercial and public sector makes sense, but it must be managed with a thorough understanding of the differences.  Together with the “usual suspects” of critical success factors (leadership, executive support, effective communication), public sector BPM must recognize the more rigorous statutory and legal limitations.  The commercial sector must always have a firm understanding of the financial benefits.  Having a comprehensive and varied toolkit for change catalysts in both sectors has to be the foundation of process improvement.  Participants will hear about the following approaches:

    • Performance metrics:  From the individual to the organization, metrics are the “rock star” in this age of transparency and openness.  But beware… Expect what you reward!  It’s not always clear.
    • Work flow, Standard Operating Procedures, and Policies:  Bottom-up, top-down, or middle-out? How you integrate these “rules of the trade” will be the most important aspect of their use.
    • What executives want to know:  What does it cost me? What will I get?  You might like process, but do they really care?  The answer is a resounding NO!  Cost/benefit drives their daily lives.


    ABOUT THE SPEAKER(s):

    Nancy Lee Hutchin, Chief Strategist for Process Improvement, supports the Assistant Secretary for Administration (in OST) at the Department of Transportation.  She has successfully led 50+ projects in information technology strategy, BPR, information engineering, strategic planning and implementation, and legacy system migration/enhancement.  She has published 35 articles, participated in numerous international conference Program Committees, and given over 40 presentations or keynote speeches.  She is Past President of the Executive Women’s Roundtable of Washington DC, serving on the Board of Directors for six years; and is listed in five Marquise’s Who’s Who.


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