THE FOLLOWING SESSION IS FROM THE
Business Process Forum

Wednesday | 5:00pm - 6:00pm | BPM as an Analysis Methodology Track
Room: Maple



Presentation

Change Catalyst: What's in Your Toolkit?

SPEAKER(s):

Speaker Photo: Nancy Lee Hutchin

Nancy Lee Hutchin

Senior Advisor, Office of the Secretary, Department of Transportation

MAIN FOCUS OF PRESENTATION:

FAMILIARITY WITH SUBJECT:

    ABOUT THIS SESSION:

    Applying best practices to the commercial and public sector makes sense, but it must be managed with a thorough understanding of the differences.  Together with the “usual suspects” of critical success factors (leadership, executive support, effective communication), public sector BPM must recognize the more rigorous statutory and legal limitations.  The commercial sector must always have a firm understanding of the financial benefits.  Having a comprehensive and varied toolkit for change catalysts in both sectors has to be the foundation of process improvement.  Participants will hear about the following approaches:

    • Performance metrics:  From the individual to the organization, metrics are the “rock star” in this age of transparency and openness.  But beware… Expect what you reward!  It’s not always clear.
    • Work flow, Standard Operating Procedures, and Policies:  Bottom-up, top-down, or middle-out? How you integrate these “rules of the trade” will be the most important aspect of their use.
    • What executives want to know:  What does it cost me? What will I get?  You might like process, but do they really care?  The answer is a resounding NO!  Cost/benefit drives their daily lives.


    ABOUT THE SPEAKER(s):

    Nancy Lee, Senior Advisor in DOT’s OST, provides leadership in critical initiatives, including Sustainability, performance improvement projects, metrics, project management, and information security.  She’s published 35 articles, participated in 6 international Program Committees, and given 40+ speeches.  She was President, Executive Women’s Roundtable, in Washington DC (’05-’06) and on the Board for 5 years.  Ms. Hutchin has received international recognition in juried biographical references (Biographee in 5 Marquise’s Who’s Who: Finance and Industry, American Women, World, Science and Engineering, America)and selected International Woman of the Year (’96–’97) for UK’s Cambridge International Dictionary of Biography.  She received her BA, University of Maryland, Summa cum Laude; and was awarded a Maryland State Fellowship for her MA.


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