THE FOLLOWING SESSION IS FROM THE
Business Process Forum

Thursday | 1:05pm - 2:05pm | BPM as an Analysis Methodology Track
Room: Plaza BC



Presentation

Build Process Skills Up And Down Your Organization To Scale Transformation

SPEAKER(s):

Speaker Photo: Connie Moore

Connie Moore

Vice President, Research Director, Forrester Research

MAIN FOCUS OF PRESENTATION:

FAMILIARITY WITH SUBJECT:

    ABOUT THIS SESSION:

    Building process skills is a big challenge for any organization; Forrester heard that loud and clear when we interviewed 28 large enterprises about their biggest process issues. The skills gap even holds back large-scale business process management (BPM) initiatives in some organizations, and software vendors have jumped into skills-building to expedite closing sales. There’s plenty you can do to build process expertise at your organization— from the senior process executive down to the business analyst. In this session will walk you through case studies and best practices to make business process improvement skills development and BPM centers of excellence a reality in your organization. Once having built skills, the next challenge is to scale process transformation from a single project to a strategic program.  This session will explore how real-world companies have moved from isolated continuous improvement projects to a strategic program that implements BPM on a wide scale basis. By tackling the skills issue and the project –to-program issues head on, organizations can move into true business transformation.


    ABOUT THE SPEAKER(s):

    Connie serves Business Process professionals and leads a team that provides advice and research focused on application strategy, business process management, customer relationship management, human resource management, and financial processes. Connie's recent research efforts have focused on Lean thinking and dynamic business applications that support designing for people and building for change through the intersection of business process management, the Information Workplace, and Web 2.0.

    Connie has more than 25 years of experience in the IT industry and has been an analyst for 19 years. Most of her research focuses on business process management and business optimization.


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