THE FOLLOWING SESSION IS FROM THE
Business Process Forum

Thursday | 2:20pm - 3:20pm | BPM as a Management Discipline Track
Room: Juniper



Presentation

A Framework for Enabling Business Agility

SPEAKER(s):

Jeanette Lynch

AVP, Mgr. Strategic Quality, Wells Fargo Advisors

Mark Mahan

Quality Process Analyst, Wells Fargo Advisors

MAIN FOCUS OF PRESENTATION:

FAMILIARITY WITH SUBJECT:

    ABOUT THIS SESSION:

    This session will introduce a overview of a comprehensive framework for continuously measuring the health, anchoring the strategy and universally communicating the readiness of an organization. This framework highlights four key areas for enabling business agility, which:

    • Captures the interdependent value chains of servicing customers
    • Measures the capability to respond to change
    • Identifies areas of improvement to increase ROI
    • Monitors the performance of value chains

    Two approaches, and their corresponding tools, used in the framework will be examined in detail for successfully assessing an ability to be agile:

    • Process Capability & Maturity: a pulse of an organization’s process capabilities around people, process and service
    • Process management architecture: a customer view of the core and enabling processes and the foundation for moving to a predictable state


    ABOUT THE SPEAKER(s):

    Jeanette Lynch has been leading BPM efforts and managing process improvement teams for over 10 years, currently leading the Strategic Quality team at Wells Fargo Advisors.  She’s worked in manufacturing, financial services, and pharmacy benefit management industries, helping them achieve quantifiable process improvements. She has developed BPM methodologies and educational opportunities for Fortune 500 companies.


    Mark Mahan is a transformer with over 18 years of experience in consultative client engagement. As a practitioner of business process management and six sigma, he brings 10 plus years of information technology discipline, diagnostic and dynamic assessment skills to the table of quality analysis.


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