| 4:40pm - 5:40pm | BPM as an Analysis Methodology Track
Facilitating Process Improvement: Method & Tools for Process and Business Analysts
Artie (Arjit) Mahal
Sr. Consultant, BPTrends Associates
MAIN FOCUS OF PRESENTATION:
FAMILIARITY WITH SUBJECT:
ABOUT THIS SESSION:
Business Process Improvements including redesign for innovation require a methodical approach to ensure success. Process improvement projects have some unique attributes that must be taken into account from the very beginning: unlike other projects, the scope and outcomes are not clear at the start of the project, the process stakeholders may be cross-functional or cross-business units with conflicting agendas, business process architectures and maps may not be available for understanding the boundaries of the process in question. Therefore, it is imperative that a facilitated approach using a proven methodology for process improvement must be utilized along with techniques of research, information gathering and group facilitation.
In this presentation you will be introduced to:
Proven methodology for business process improvement and types of facilitation interventions.
Framework for information gathering techniques and guidelines
Group facilitation methods, tools and required skills
Use of multiple intelligences in facilitation interventions
Hints and tips for success
ABOUT THE SPEAKER(s):
For two decades, Arjit Mahal successfully led mission-critical management support programs at Mars, Incorporated, developing and delivering programs on Business Change/Process Management, and Learning & Leadership Development. His last role at the company was to form Mars University in North America.
Artie is the founder of the ASM Group; and is also a senior consultant with BPTrends Associates, developing and delivering BPM professional services privately to corporations and publicly through Boston University Corporate Education Center. Artie has co-authored a Business Process Redesign Tools & Techniques Handbook; and has been a speaker at national and international professional forums.