Director, Business Transformation & Customer Enablement, Moneris
Jaime Bruhn is Director of the Business Transformation Office at Moneris, where she develops and leads business process improvement strategies that drive organizational change and enhance the customer experience. In a short period of time, Ms. Bruhn established the Moneris continuous improvement framework and led a number of enterprise-wide business transformation projects. Achievements include the re-engineering of the customer onboarding process, resulting in a significant reduction in customer onboarding times, as well as the review of the fulfillment packaging process to create greater efficiencies and a simplified experience for customers.
Prior to this role, Ms. Bruhn managed the Moneris Project Management Office, where she oversaw governance processes, project management support and corporate portfolio reporting. Ms. Bruhn also established the initial strategy for Moneris' business continuity management program to address areas of key risk and proper event response procedure.
Jaime's 2017 Presentations:
- Transforming the 'Time to First Transaction'
Wednesday, November 8, 2017 (11:35 am – 12:35 pm)