Business Capability Manager, Cigna
I'm a passionate, flexible, customer outcome focused Enterprise Business Architect that strives to design and improve business and operating models to drive value to the end customers. I have spent the last 11+ years of my career in business focused roles in the health & property & casualty insurance industry, focused on business process and architectural design, execution and methodology management, while never taking my eye off what customers value by understanding customer needs and business strategy alignment to design flexible and adaptable models to influence value-added business solutions.
Robert's 2017 Presentations:
- Case Study: Aligning Strategy to Execution through a Capability Based Approach
Thursday, November 9, 2017 (3:20 pm – 4:20 pm)