NOVEMBER 11-15, 2019

NOVEMBER 11-15, 2019
Official Conference of the
International Institute of Business Analysis 


Thursday, November 8, 2018

3:05 pm – 3:50 pm | Panel Discussion | Room: Grand Oaks J & K

Building Business Capabilities: View from the Executive Suite

Moderated by: Roger Tregear

Presented by: Gabriel Leiva von Bovet, Angela Mangiapane, Leah Guggenheimer


What do executives see as the critical success factors in building business capabilities? What trends and needs are emerging? How do they like to shape their ongoing dialog with staff?

This executive panel session will provide top-level insights about building business capabilities.


Roger Tregear

Roger Tregear

Consulting Director
Leonardo Consulting

Roger Tregear delivers BPM education and consulting assignments, bringing to them 30 years of management consulting experience. He spends his working life talking, thinking, and writing about the analysis, improvement, innovation, and management of business processes. His work has taken him to Australia, New Zealand, Bahrain, Belgium, Nigeria, South Africa, South Korea, Saudi Arabia, The Netherlands, Jordan, United Arab Emirates, and the USA.

Roger is a regular columnist for BPTrends. He is author of Practical Process (2013), co-author of Establishing the Office of Business Process Management (2011), and contributed the chapter Business Process Standardization in The International Handbook on BPM (2010, 2015). With Paul Harmon, Roger edited Questioning BPM? (2016). Roger's iconic book, Reimagining Management, was also published in 2016. Process Precepts (2017), Roger's latest book, involves a cosmopolitan, global team in discussions about the process of management.

Roger's 2018 Presentations:

  1. Get The Circles Turning: Innovating Process-Based Management
    Tuesday, November 6, 2018 (9:00 am – 12:00 pm)
  2. Discovering a Process Architecture
    Wednesday, November 7, 2018 (2:00 pm – 2:45 pm)
  3. Innovative Process Management in the Kingdom of Saudi Arabia
    Thursday, November 8, 2018 (2:10 pm – 2:55 pm)
  4. Building Business Capabilities: View from the Executive Suite
    Thursday, November 8, 2018 (3:05 pm – 3:50 pm)


 Gabriel Leiva von Bovet

Gabriel Leiva von Bovet

Executive Vice President, Global Services

Gabriel has been with Zafin since 2016 in the position of Executive Vice President for Global Services, leveraging over 30 years of international and domestic business and IT services experience, primarily focused on the banking sector. 

He is a results oriented executive, with a passion for organization development, practice growth and general management, and a strong understanding of emerging and established markets. 

Prior to joining Zafin, Gabriel held various senior positions at IBM’s Global Business Services, most recently as Lead Account Partner for Scotiabank and Cluster Lead for the Canadian Banking Cluster, which included clients in Banking, Property & Casualty Insurance and other Financial Services institutions.  Before joining IBM in 2011, Gabriel was a Vice President Banking Services at CGI, overseeing sales and account management for all banking and investments accounts.

Prior to coming back to Canada in 2006, Gabriel held senior roles with Unisys where most recently he was Vice President and General Manager for Mexico and Puerto Rico.  Prior to that he led the substantial growth of subsidiaries in Philippines, Thailand and Peru.  In the Philippines, he was also a board member of LARES Inc., a corporation involved in the computerization and operation of the Philippine land records.  Before leaving Canada in 1995 he was the head of Information Services for the Financial Services Industry at Unisys Canada.

Gabriel graduated from the University of Rostock (Germany) where he received his Masters and PhD in Engineering.  He’s been a member of the board of the Association of IT Companies in Mexico (AMITI) and Philippines (ITAP), of the Toronto Region Immigrant Employment Council, and until 2018 President of - a not-for-profit organization devoted to support the success of Hispanics in Canada’s technology sector.

Gabriel's 2018 Presentations:

  1. Building Business Capabilities: View from the Executive Suite
    Thursday, November 8, 2018 (3:05 pm – 3:50 pm)

 Angela  Mangiapane

Angela Mangiapane

Mars Global Services

Angela Mangiapane is a wonderful ambassador for Mars, Incorporated, and for the Five Principles that guide our global business every day.  Her 26 year Mars career, which spans a number of geographies and functions, is evidence of her passion and commitment to the business. It also demonstrates Mars’ investment in talented leaders who continue to innovate within their roles, ensuring we have a sustainable business for the future.

Angela first worked in Service & Finance in the Canadian unit and proceeded to hold a number of roles in North America that included cross segment financial leadership. In 2008, she embraced a new challenge, assuming a role in Personnel & Organization (P&O), where she quickly established herself as a competent and strategic leader.  Angela held P&O leadership roles in Latin America, Drinks, Royal Canin and most recently as global VP for Chocolate, where she guided the segment’s P&O function and oversaw the talent acquisition, development and retention of over 17,000 Associates around the world.

In October 2016, the Mars Leadership Team appointed Angela as the Global President of Mars Global Services. Here she is charged with transforming the existing shared services organization into an integrated business solutions provider that will increase efficiency and effectiveness in the segments and functions and truly unleash the scale of Mars. As the head of MGS, Angela leads an organization of 2,000 Associates providing shared solutions in the areas of IT, Finance, HR, Procurement and Consumer Insights.  She partners closely with the most senior leaders of Mars as well as industry thought leaders to ensure the organization is providing solutions that work – that help Mars operate better, faster, and smarter so that we can bring our customers and consumers what they need in an ever-changing business environment.

A passionate leader, Angela is proud of her journey, which has paved the way for women leaders across the enterprise. She has gained great perspective and insights on what it takes to lead, and importantly, she willingly shares the lessons she has learned about how everyone can continue to grow and innovate, in any role, over the course of an exciting career.

Angela's 2018 Presentations:

  1. Executive Insights
    Thursday, November 8, 2018 (9:05 am – 10:05 am)
  2. Building Business Capabilities: View from the Executive Suite
    Thursday, November 8, 2018 (3:05 pm – 3:50 pm)

 Leah  Guggenheimer

Leah Guggenheimer

Chief Process & Innovation Officer
Burford Capital

With a background as a lawyer, business consultant and advisor to leading hedge funds, Ms. Guggenheimer supports Burford’s ongoing evolution from start-up to leading global provider of finance and professional services to the legal industry, with a particular focus on organizational strategy and process and the evolving marketplace opportunity.

Prior to joining Burford, Ms. Guggenheimer was Chief Operating Officer of Tiger Bay Advisors, a boutique consulting firm for alternative investment managers. Prior to joining Tiger Bay’s executive leadership, she was a Chief of Staff at leading hedge fund Bridgewater Associates.

Ms. Guggenheimer began her career as a practicing litigator at firms including Bernstein Litowitz Berger & Grossmann, subsequently transitioning to marketing, business development and process design roles at firms including Jackson Lewis, Darby & Darby, and Dechert.

Ms. Guggenheimer graduated cum laude from Harvard Law School and magna cum laude from Brown University.

Leah's 2018 Presentations:

  1. Building Business Capabilities: View from the Executive Suite
    Thursday, November 8, 2018 (3:05 pm – 3:50 pm)

Building Business Capability is the only conference that provides insight into Business Analysis, Business Architecture, Business Process, Business Rules, Business Decisions, and Business Strategy & Transformation toward the pursuit of business excellence.



Event Produced and Organized by Rising Media in association with Business Rule Solutions Copyright © 2010-2018, Rising Media, Inc. All Rights Reserved.

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