10:00 am – 10:45 am | Presentation | Room: Grand Oaks AB
Get Your "BOTS" In Gear
Presented by: Misti Poynter
Is your company embarking on the journey of leveraging modern technology to improve the way people work while elevating the customer experience?
Does your company have several manual, duplicative and repetitive processes that are considered time-consuming tasks for your employees? If your answer is yes, then AWESOME; however, don’t start running just yet. There are a few things you should do before you ‘get your bots in gear’.
This case study demonstrates how to embed culture change into your business while preparing to effectively leverage your new digital employees, aka “bots”.
In 2017, LFG embarked on a mission to employ Intelligent Automation to implement process automation and gain efficiencies to better serve Lincoln's customers. Hear about the discovery efforts that LFG's business analysts and subject matter experts participated in, describe their successes along the way and highlight the lessons they are still learning. You will be inspired to hire digital employees and begin to transform your workplace.
- Sharing Lincoln's Journey to Utilizing Intelligent Automation
- Hear About What We Did That Was Successful and What We Are Still Learning
- The Importance of Having Key Players and Experience
Business Analysis Consultant
Lincoln Financial Group
Misti Poynter is a Consultant of Business Analysis for Lincoln Financial Group's Group Protection business. Misti has serves as a champion to enhance organizational initiatives by positively influencing and supporting change management initiatives. She works very closely with business stakeholders and external vendors to consult and collaborate to elicit business issues, determine root cause, capture business needs, and identifying process improvements that significantly reduce workloads and improve the quality within Lincoln Financial Group's Group Protection business in order to help achieve organizational goals and strategy. Misti is Lean Six Sigma Green Belt Certified and holds her Scrum Master Certification. She holds a Bachelor of Science degree in Business Information Systems and Process Management from Bellevue University, Bellevue NE. She resides in Elkhorn, NE.
Misti's 2018 Presentations:
- Get Your "BOTS" In Gear
Friday, November 9, 2018 (10:00 am – 10:45 am)