NOVEMBER 11-15, 2019
THE DIPLOMAT BEACH RESORT HOLLYWOOD | FT. LAUDERDALE

NOVEMBER 11-15, 2019
THE DIPLOMAT BEACH RESORT HOLLYWOOD | FT. LAUDERDALE
Official Conference of the
International Institute of Business Analysis 

Agenda

Wednesday, November 7, 2018

10:55 am – 11:15 am | Technology Theater | Room: Exhibit Hall

Identifying which processes and systems to modify to improve CX

Presented by: Kevin Costa


In this presentation, we’ll start by defining the journey a customer takes from the customer perspective. Then we’ll discuss mapping different touchpoints back to the business processes or technology that facilitate (or are involved in) that touchpoint. For additional value, we’ll review how to build the model to allow for the tracking of expectations, opportunities, and pain points.

Speaker(s)

 Kevin Costa

Kevin Costa

Pre-Sales Manager
MEGA International

Kevin is MEGA's business architecture expert and has contributed to the development of MEGAís HOPEX Business Architecture solution. Kevin specializes in helping organizations identify and document their business capabilities and align resources to implement those capabilities. Kevin advises companies conducting business capability assessments and capability evolution.


Kevin's 2018 Presentations:

  1. Identifying which processes and systems to modify to improve CX
    Wednesday, November 7, 2018 (10:55 am – 11:15 am)

Building Business Capability is the only conference that provides insight into Business Analysis, Business Architecture, Business Process, Business Rules, Business Decisions, and Business Strategy & Transformation toward the pursuit of business excellence.

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Event Produced and Organized by Rising Media in association with Business Rule Solutions Copyright © 2010-2018, Rising Media, Inc. All Rights Reserved.

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