Thursday, November 1, 2012
| 3:50pm - 4:50pm | Track
What Defines Effective Business Analyst Teams?
Practice Manager, Information Technology Practice, Applications Executive Council
ABOUT THIS SESSION:
In a period of rapid IT change, business analyst teams face several challenges to “business as usual”: ambiguous requirements, demands for new and different technologies, and a new generation of tech-savvy business partners willing and capable of managing their own IT projects. This sets a new standard for business analyst effectiveness, but are teams up to the challenge? In this presentation, the Applications Executive Council will review the findings of its Business Analyst Effectiveness Diagnostic, the largest benchmark of its kind measuring the performance and maturity of business analyst teams across nine core competencies.
ABOUT THE SPEAKER(s):
Mark serves as Practice Manager and Senior Research Director for the Information Technology Practice’s Infrastructure Executive Council (IEC) and Applications Executive Council (AEC). In this capacity, Mark is responsible for overseeing the development of research products and services for Heads of Infrastructure and Heads of Applications across the IEC and AEC memberships, including Target, Allstate, NIKE, Caterpillar, JP Morgan Chase, and Chevron.
Mark has directed numerous product initiatives during his tenure, to include studies related to technology trends in mobility, consumerization, social computing, and cloud computing, as well as IEC’s annual Emerging Technology Roadmap. More recently, Mark led the Practice’s effort to launch the “Service Manager’s Bootcamp,” a new development service for IT service owners, drawing on insights in ITIL, service catalog design, and service costing.
Before joining CEB, Mark served as the deputy lead for a multiyear consulting engagement at Booz Allen Hamilton, and was responsible for the design and implementation of a new function and office within the U.S. Department of Homeland Security. Prior to Booz Allen, Mark was as an active-duty officer in the U.S. Navy, serving in assignments in South Korea, the Persian Gulf, Mediterranean, and Pentagon. Mark received a Master’s of International Policy and Practice from The George Washington University, and holds a Bachelor of Arts in International Relations and Economics from the University of Pennsylvania.
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