BBC - Building Business Capability BBC - Save The Date - October 31 - November 4, 2016
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BBC - Building Business Capability

2014 Presentation Abstracts

Room: Great Hall 5 & 6

Case Study Presentation

Delivering Business Value incrementally; Gone are the Days of the ‘Big Bang Approach'


Speaker Photo: Susan Connelly

Susan Connelly

Solution Architect, Unum Group

Speaker Photo: Chris Castleberry

Chris Castleberry

Assistant Vice President, Client Service Center , Unum Group


    Leadership, business acumen, innovation, and agility are some of buzzwords we have become accustomed to hearing over the past several years. Delivering business value continues to be our goal; but delivering it using these concepts has resulted in benefits beyond just the financial ROI we accounted for in our business case.
    This is a Case Study, presented in partnership by business and IT representatives, of how an exercise to build business acumen resulted in:

    • The identification of opportunities to improve operational effectiveness
    • Implementation of business process changes that address operational inefficiencies
    • The incremental implementation of new capabilities that address operational inefficiencies
    • Improved Business/IT relationships
    • Improved morale
    • A whole new perspective on ‘the possibilities

    This presentation will cover:

    1. The value we have seen from building business acumen
    2. How we took an 'opportunity' and moved it forward
    3. Building out a business case - identifying the business value
    4. Building a strong partnership
    5. Critical Success factors and challenges


    Susan Connelly

    Sue Connelly has 30+ years experience working in the Insurance Industry supporting various business process areas from an operational and technical perspective. For the last 10 years, she has assumed the role of Solution Architect for Client Services. In this role she is primarily accountable for ensuring that we are delivering solutions that align with business and technical strategies. Over the past several years, Sue has been actively involved in raising awareness of the benefits of building business acumen and ensuring that it becomes a standard expectation for every member of the delivery team.

    Chris Castleberry

    Chris Castleberry has been in the insurance industry for 17 years in a variety of business operational areas. He is currently an Assistant Vice President in Unum’s Service Center organization and focuses on strategies that help deliver value services to Clients and their employees. As part of his work around serving our customers he has partnered with technical resources to deliver value through mutual understanding of customer needs and how we can better utilize technology to meet those needs.

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