BBC - Building Business Capability BBC - Save The Date - October 31 - November 4, 2016
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BBC - Building Business Capability

2014 Presentation Abstracts

Room: Great Hall 5 & 6

Presentation

SMART - From Strategy to Operations through Process Orientation

SPEAKER(s):

Speaker Photo: Hilde Bjorkedal Evensen

Hilde Bjorkedal Evensen

Head of Risk Management, Norwegian Airport Operations - AVINOR

Speaker Photo: Camilla Stakston

Camilla Stakston

Safety Performance - Senior Advisor, Norwegian Airport Operations - AVINOR

ABOUT THIS SESSION:

    AVINOR operates 46 airports spread across the whole of Norway. This presentation will detail the practical implementation of the SMART Program at AVINOR. The SMART program was a major three year business transformation within the entire enterprise. The four projects covered in SMART were:

    • Strategic Performance Management
    • Enterprise Risk Management
    • Process Oriented Management System
    • Incident Management

    The presentation will go through the entire SMART program, but with a special drill down into the process orientation of the organisation. This included process work across the entire value chain, reducing and simplifying governing documentation, clear accountability and responsibility for operational personnel, compliance management and the establishment of a process governance model working for continuous improvement, learning and standardisation.

ABOUT THE SPEAKER(s):

    Hilde Bjorkedal Evensen

    Hilde is the Head of Risk Management at Avinor and has over 20 years experience with risk management, safety performance, quality and process orientation of the organisation. Hilde is program manager for SMART program at AVINOR which includes: Strategic performance management, Enterprise Risk Management, Process oriententated Management System and Incident Management. Previous experience include Safetey and Quality Manager at the Norwegian State Railway (NSB). Quality Advisor at Akershus University Hospital and Quality Manager for Bombardier Transportation.


    Camilla Stakston

    Camilla is a senior advisor on safety performance in AVINOR. Camilla is the project manager in SMART for the project on process orientation of the management system. She has over 15 years experience working with safety, risk, process and quality issues. Camilla started in AVINOR in 2009, and previously had 10 years experience working as a quality coordinator at the SAS airline company.


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