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BBC - Building Business Capability

2014 Presentation Abstracts

Room: Diplomat 3

Presentation

Bringing Discipline to Disorder - A Case Study in Transformation of Disparate Processes

SPEAKER(s):

Speaker Photo: Margaret Ewing

Margaret Ewing

Lead Business Analyst, US Foods

ABOUT THIS SESSION:

    Moving more than 6,000 users in over 60 divisions across the U.S. from various manual and largely unmanaged approval systems to one standard work flow process requires lots of planning. It also requires the involvement of multiple teams and subject matter experts. This is a case study of how one company moved to a web-based system utilizing technologies new to the organization.

    Margaret will describe how US Foods transformed a variety of manual processes into one centralized system. The new system automatically routes a request from the field to credit approvers to sales approvers to purchasing approvers, and then reports back on the progress of the purchase, from ordering to shipping to invoicing. Utilizing a new BPM tool and a new web interface, this application has radically transformed the way special orders and direct-ship orders are managed.

    The presentation will cover a description of the current (previous) state, the business need, the solution development, the delivery and training processes, and the types of metrics that are being collected.

    Attend this presentation to learn how US Foods:

    1. Developed a system to manage outlying processes
    2. Adopted new technology to sit on of top legacy systems
    3. Built a work flow system with rules
    4. Rolled a new application out to 60+ divisions
    5. Switched from Waterfall to Agile

ABOUT THE SPEAKER(s):

    Margaret Ewing

    Margaret is a certified business analysis professional with over 25 years’ experience as a practitioner and consultant. Currently a Lead Business Analyst at US Foods, she has served as a business analyst on multiple ERP implementations and business process reengineering projects. She is actively engaged in the BA Center of Excellence at US Foods, establishing the CoE as an educational and support resource for the company’s 50-plus business systems analysts in Rosemont, IL and Tempe, AZ. She conducts monthly Lunch ‘N Learn sessions that are attended by business analysts as well as project managers, support staff, and developers. Margaret also is active in the Chicagoland Chapter of IIBA where she served on the Board of Directors as VP-Finance for four years.


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