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BBC - Building Business Capability

2014 Presentation Abstracts

Room: Great Hall 5


A Framework for Value Creation and Delivery


Speaker Photo: Alexandre Mello

Alexandre Mello

Associate Director, BPM Experts


    "Deliver value to customers" is a mantra in a lot of Organizations today. From the strategic level to operational level it is reflected in sayings, posters, reports, projects and so on.

    Is everyone saying the same thing when "value" is mentioned? Are these messages aligned? Is it really possible to think about delivering value from top level all the way down to the operational level?

    Considering that "value is perceived by the customer every time a need or expectation is fulfilled", this presentation will show a framework to express value and implement value delivering involving all levels using and aligning well known instruments like Mission, Vision, Value Proposition, Objectives, Processes and others.

    • A value-driven Organization Framework
    • Expressing value from Mission and Vision to Value chains and Processes
    • Measuring value delivered from Value chains and Processes
    • Prioritizing value improvement prom Strategic Objectives
    •  Aligning Strategies and Processes to value delivery


    Alexandre Mello

    Alexandre M. V. Mello has owned and managed consulting and education businesses, Expertise and BPM Experts, in Brazil for more than 2 decades. His expertise includes facilitation, strategy development, process architecture definition, process measurement, process CoE organization, and process analysis and improvement. Besides consulting engagements he delivers training programs and workshops and he presents and conferences.  Alexandre Mello represents Business Process Trends Associates in Brazil.

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