BBC - Building Business Capability BBC - Save The Date - October 31 - November 4, 2016
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BBC - Building Business Capability

2015 Presentation Abstracts

Room: Milano III & IV

Pre-Conference Tutorial

Getting Business Change to Stick


Speaker Photo: Roger Burlton

Roger Burlton

President and Managing Partner, Process Renewal Group

Founder, BPTrends Associates

Speaker Photo: Sasha Aganova

Sasha Aganova

Managing Partner, Process Renewal Group


    We have all experienced situations whereby the business has to change for some very good reasons but the initiative struggles to be effective and once the solution goes live true angst exists in the people that have to live with the result. We have found that often these changes may be structurally well-defined but the change agents have not applied the same degree of rigour or professionalism to human behaviours that they did to the technical / procedural aspects. In most cases this aspect of the transformation is poorly understood and haphazardly done if at all.

    This workshop will deal with the thorny problem of getting real holistic change to happen without the extreme pain that often comes with the challenge. Using a business change scenario in a series of working sessions, the delegates will apply a simple set of techniques that can be integrated with the typical initiative activities to connect the so-called ‘soft’ side with the ‘hard’ side. We will cover some aspects of classic ‘change management’ but reach beyond them to include the issues of motivation, culture change and behavioural sustainability showing how these are critical and must be designed in from the start not added on at the end.

    • Redefining the work: the business process baseline
    • Developing the competencies: the core skills needed
    • Evolving the culture:specifying the group behaviour as a set of requirements
    • Overcoming resistance:navigating internal stakeholder concerns
    • Communication:what to say and when
    • Sustaining the journey:measuring, monitoring and coaching of the team as part of the process forever


    Roger Burlton

    Roger is a respected pioneer in the introduction of innovative approaches for Business Management. He is a world leader in the field of Business Process Management, having authored one of the most read and followed books on the topic early in BPM’s growth as well as the Business Process Manifesto. Roger’s leadership is also witnessed by his position as chair of several of the most influential conferences each year on BPM and Business Architecture and by his role as chair of the Advisory Board. The insights he brings to PRG’s consulting clients are thoughtful and pragmatic.    


    Sasha Aganova

    Sasha Aganova brings breakthrough results to the Business Process Management arena by integrating cultural development into the methodology. She is an expert in BPM and Continuous Improvement with over 15 years' experience in leading large scale process improvement initiatives, establishing Business Process Management best practices and developing the overall process Architecture in various business environments and industries. Sasha has helped some of the largest Canadian and international companies to evaluate and implement BPM.

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2016 Conference Sponsors
The Official Association Sponsor


Diamond Sponsor


Gold Sponsors

BPTrends Associates (Sydney)

Business Rule Solutions, LLC (Sydney)

RuleArts (Sydney)


Watermark Learning

Silver Sponsors

ASPE Training

Bob the BA



Bronze Sponsors

Leonardo Consulting (Sydney & USA)

Requirements Experts

RMC Business Analysis Learning Solutions

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