ABOUT THIS SESSION:
Business Process Improvements including redesign for innovation require a methodical approach to ensure success. Process improvement projects have some unique attributes that must be taken into account from the very beginning: unlike other projects, the scope and outcomes are not clear at the start of the project, the process stakeholders may be cross-functional or cross-business units with conflicting agendas, business process architectures and maps may not be available for understanding the boundaries of the process in question. Therefore, it is imperative that a facilitated approach using a proven methodology for process improvement must be utilized along with techniques of research, information gathering and group facilitation.
In this presentation you will be introduced to:
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Proven methodology for business process improvement and types of facilitation interventions.
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Framework for information gathering techniques and guidelines
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Group facilitation methods, tools and required skills
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Use of multiple intelligences in facilitation interventions
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Hints and tips for success
ABOUT THE SPEAKER(s):
For two decades, Arjit Mahal successfully led mission-critical management support programs at Mars, Incorporated, developing and delivering programs on Business Change/Process Management, and Learning & Leadership Development. His last role at the company was to form Mars University in North America.
Artie is the founder of the ASM Group; and is also a senior consultant with BPTrends Associates, developing and delivering BPM professional services privately to corporations and publicly through Boston University Corporate Education Center. Artie has co-authored a Business Process Redesign Tools & Techniques Handbook; and has been a speaker at national and international professional forums.
